Another Complaint

Today I got a coupon for Papa Murphy's and decided that it sounded good for dinner. So I called them and ordered the 5 meat stuffed pizza. (That's what the coupon was for - I'd have preferred something with veggies, but my men loved it so I guess that's okay.) Anywho, back to the story. So I called them, placed the ordered, and then took the boys to the park for an hour.

I got to Papa Murphy's, stood in line for 10 minutes while the boys ran around like the little banshees that they are, finally got to the front and was told that my pizza was not ready yet.

Usually this would just be a 'Dang' moment. But this was the THIRD time this had happened to me with them. So I had this little conversation with the cashier:

Me: What the @#$#@%!??? This is the third time this has happened to me with you jerks! What's the point of calling in an order if it's never going to be ready on time?

Cashier (to some high school dropout working behind the counter): Uh, can we get this ladies' pizza?

Me (still raving): I mean, really?! Why do you guys even answer the phone if you're not going to make the pizza I order? Do you even understand the concept of a phone order?

Cashier: Yeah.

Me: I don't think you do.

Cashier: Uh, let's get her pizza, guys...?

Me: Too late. Boys! (Speaking to Josh and Spencer) Time to show these people what happens when they mess with Madsens! Destroy! Destroy!

At which point Josh and Spencer started to gleefully empty all of the toppings bins and throw raw dough at the workers.

Okay, not really.

But I kinda wish it had gone like that.

Because I did politely point out to the cashier that this was the third time this had happened to me and that I wasn't very happy about it. And that it was over an hour ago that I called and that the pizza should have been ready. To which she (really) just replied, "Hey, I just started my shift."

I just about walked out. But instead I just said, "Well, I'd like to have it made now." And they made my pizza pretty quickly, albeit quite grudgingly. It was as if I was putting them out.

As Spencer says: buttever. (Like whatever, only but. Use it in a sentence today!)

So I got home and did what I seem to have been born to do: I wrote a letter of complaint! (I actually haven't blogged about all of the letters I've written. What can I say? Customer service is important to me. And yes, I have worked in the service industry before, so I do know what it's like.) Anyway, I actually emailed it. But it said that the store manager would email me within the week. And it made me feel better just writing it. I'll keep you updated on what happens.

Will I ever go back to Papa M's? Of course I will, their pizza is great! But I don't think I'll bother picking up the phone first.